CANCEL YOUR CREDIT CARDS B4 YOU DIE!

This is so priceless, and so
easy to see happening,
customer service being what
it is today.


A lady died this past January, and Citibank billed her for
February and March for their annual service charges on
her credit card, and then added late fee and interest on
the monthly charge.
The balance had been $0.00, now is somewhere around
$60.00.
A family member placed a call to Citibank:
Family Member: "I am calling to tell you that she died in January."
Citibank: "The account was never closed and the late fees
and charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she
is dead?"
Citibank: "Either report her account to the frauds division or
report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the
part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and the late fees
and charges still apply."
Family Member: "You mean you want to collect from her
estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
(Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (fax number is given) After they get the fax:
Citibank: "Our system just isn't setup for death.
I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: " Odessa Memorial Cemetery , Highway
129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead
people on your planet?"

HOPE YOU ENJOY THIS!!!!